Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Friendly staff
Street noise
Limited breakfast options
7.6/10
Very good
Rooms
7.4
Location
8.7
Service
8.7
Dining
7.6
Guest reviews
7.6/10
based on 21 reviews
7.7
7.7/10 based on 10868 reviews
Jeremy
United Kingdom,
May
2024
8.0/10
The hotel offers safe and small rooms, albeit a bit cramped and busy, but surprisingly quiet at night. The service was consistently friendly and very helpful throughout my 3-night stay. The location was brilliant with excellent staff and convenient parking. The dining options were good, especially the pancakes. However, the breakfast could be more varied, and making requests seemed frowned upon. My stay was pleasant overall, with some minor drawbacks to consider.
Rooms
7.0
The room I stayed in was very small, with one bed tucked under the stairs in a little alcove. It was safe and surprisingly quiet at night.
Service
9.0
The staff members were superbly friendly and approachable, always ready to assist with a thoughtful touch.
Location
9.0
The hotel's location was perfect, being close to everything I wanted to do and right beside Dam Square, making it a great hub for exploring Amsterdam.
Dining
7.0
The dining experience offered a decent selection, with particularly enjoyable pancakes. However, the breakfast variety could be improved, and there was an air of disapproval when making requests.
Facilities
8.0
The hotel facilities were convenient and satisfactory for my needs during the stay.
Jack
United Kingdom,
April
2024
8.0/10
The hotel is located in an ideal spot near Dam Square, offering a mix of great and not so great features. The rooms are very nice but lack a bath, the service is courteous and helpful, yet the location, although central, can be noisy from neighboring rooms. Dining offers quality choices, and the facilities are good overall.
Rooms
8.0
The rooms were very nice and spacious, located on the 1st floor with a proper shower.
Service
9.0
The hotel staff is friendly, approachable, and has a good sense of humor, making the service pleasant.
Location
7.0
The hotel is perfectly situated right on Dam Square, very close to Central Station and the main shopping streets.
Dining
8.0
The dining experience was superior in quality and quantity, offering great coffee and breads.
Facilities
The hotel is equipped with useful amenities like dry cleaning, housekeeping, and valet parking.
Evelyn
United Kingdom,
April
2024
9.0/10
I had a lovely stay at the hotel; the rooms were beautiful and clean, but the noise from the street could be a disturbance at night. The service was nice and friendly, and the location was superb with plenty of dining options nearby. The dining experience was good, and the facilities were well-kept.
Rooms
8.0
The rooms were lovely, made up daily with beautiful clean towels. However, facing the street meant dealing with noise, especially at night.
Service
9.0
The service was nice and friendly; they were very helpful and accommodating throughout my stay.
Location
10.0
The location was top-notch, right in the heart of everything with easy access to restaurants and bars.
Dining
9.0
The dining experience was wonderful and set me up for the day's activities with plenty of tasty options.
Facilities
9.0
The facilities were well-kept and added to the overall comfort of the stay.
Great location
Street noise
Albert
United States,
April
2024
8.4/10
I can't believe how lucky I am to have stayed in this hotel - right in the center where all the action is happening. The room was into a more convenient one, with a fine big window that let in plenty of fresh air. Initially, there was a slight smell of smoke, but it disappeared after a couple of days. The lack of air conditioning was a bit of a letdown, but it didn't ruin the experience.
Rooms
8.0
The room was nice with a big window and fresh air. There was a slight smoking smell at first, but it went away. No air conditioning available.
Service
9.0
The service was outstanding. The staff in the mall were always so helpful and had great smiles. They were lovely and the location was amazing.
Location
10.0
The location couldn't be better - right in the center, just off Dam square, and a short walk from the Central Station. It's close to all the sights and trolley lines, making exploring the city a breeze.
Dining
7.0
The dining experience did the job, with a decent selection including bacon, eggs, vegetables, fruits, and yogurt. Just make sure to get up early as it's not as great if you come down after 9 am.
Facilities
8.0
The facilities were good overall. They had all the essentials covered for a comfortable stay.
John
United States,
April
2024
8.2/10
The hotel is situated right at Dam Square in Amsterdam, offering a convenient location for exploring the city's highlights. The rooms were quiet but faced an issue with noise from a nearby generator at night. The service provided was helpful and pleasant overall, though some staff members were a bit dry in their interactions. The dining experience offered a good variety of tasty options. The private underground parking was a big plus for safety and convenience.
Rooms
7.0
My room faced inwards and was very quiet, ensuring a peaceful stay. However, it was positioned over a generator, making the nights quite noisy. The small double room I stayed in was cozy but could have been cooler for better sleep.
Service
8.0
The staff at the hotel were friendly and provided helpful tips during my stay. The atmosphere in the public areas was pleasant, creating a comfortable environment. The only downside was that some staff members appeared a bit dry in their interactions.
Location
9.0
The location of the hotel right at Dam Square was excellent for exploring Amsterdam's attractions. While it was touristy, the area was surprisingly quiet, and the proximity to major highlights like Rembrandt Square and the red light district was unbeatable.
Dining
9.0
The dining experience at the hotel was excellent, offering a wide selection of delicious dishes. The breakfast with scrambled eggs, pancakes, bacon, and more was really good.
Facilities
8.0
The private underground parking provided by the hotel was very convenient and added a sense of safety to my stay.
Dorothy
United States,
February
2024
7.0/10
My stay at the hotel had its ups and downs. The rooms, although equipped with necessary facilities, were quite noisy even with the windows closed due to their location on the top floor with sloping walls. The inner court layout forced guests to keep their drapes closed for privacy at all times, which felt a bit restrictive. The service, on the other hand, was exceptional, with the staff going above and beyond to ensure our comfort by changing our rooms multiple times. The location was convenient, with easy access to attractions and public transportation, yet some aspects felt a bit tired and not the best value for money.
Rooms
6.0
The rooms, while having necessary facilities, were noisy and with a layout that required constant closed drapes for privacy.
Service
9.0
The staff was excellent, extremely helpful, attentive, and made sure we were comfortable throughout our stay.
Location
7.0
The hotel's location was convenient, with easy access to attractions and public transportation, but felt a bit tired and not the best value for money.
Dining
7.0
The dining experience was good overall, although there were suggestions for improvements in line with the price paid.
Facilities
6.0
The hotel offered basic facilities that were functional, but nothing particularly outstanding was noted.
David
United Kingdom,
January
2024
7.8/10
My stay at the hotel was a mix of positives and negatives. The rooms were quite spacious but very basic, lacking heating and a bit old. The bathroom was acceptable, although controlling the shower temperature was a challenge. On the upside, the service was exceptional, with early check-in and incredibly helpful and friendly staff. The location was ideal for exploring Amsterdam, being centrally located and close to public transportation. The dining experience was fresh and plentiful, offering buffet style options. Despite some drawbacks like the need for a warning sign about room cleanliness and the layout forcing guests to keep their drapes closed, the overall experience was positive.
Rooms
7.0
The rooms, while big, were very basic and lacked heating. The bathroom was okay but controlling the shower water temperature was nearly impossible.
Service
9.0
The staff went above and beyond, allowing us to check in early and being incredibly helpful and friendly throughout our stay.
Location
8.0
The hotel's location was perfect for exploring Amsterdam, close to public transportation and centrally positioned near key attractions.
Dining
8.0
The dining experience was fresh and plentiful with buffet style options available.
Facilities
7.0
The facilities had both positives and negatives, such as the need for a warning sign about room cleanliness but overall, they were satisfactory.
Debbie
United Kingdom,
January
2024
8.4/10
The hotel is a great choice for a group of friends looking for warm and comfortable rooms, although slightly dated. The facilities are good and open to all guests, providing a convenient stay in the city center.
Rooms
8.0
The rooms are warm and comfortable, ideal for a group of friends, although a bit dated by modern standards.
Service
9.0
The service was nice and friendly, with staff appearing in a sports car and being very helpful and accommodating. The hotel's location is great and offers a clean and amazing interior atmosphere.
Location
10.0
The hotel is centrally located in the city center, right next to Dam Square and within walking distance of Amsterdam Centraal Station and other historic places. It offers a quiet environment with friendly staff and easy access to many city sights.
Dining
7.0
The dining experience is good, with proximity to major attractions and nice offerings, although it can get congested at peak times. Enjoy home-made muffins during your stay.
Facilities
8.0
While the facilities might be small, they are good, ensuring a pleasant stay for guests.
Derek
United Kingdom,
January
2024
7.8/10
I loved the convenient location of the hotel, perfect for exploring the city. The rooms, while modest, were clean and comfortable, but a bit lacking in amenities. The service was excellent with friendly and helpful staff. The dining options were diverse but could use improvement in some areas. Overall, a good value for the money.
Rooms
7.0
The rooms were small and modest, but clean and comfortable.
Service
9.0
The staff were obliging and helpful, always ready to assist with a smile.
Location
8.0
The location was ideal for our trip, close to everything we wanted to see.
Dining
7.0
The dining experience was good overall, offering tasty and diverse options, although some improvements could be made.
Facilities
8.0
The hotel offers essential facilities for a comfortable stay.
Louise
United Kingdom,
January
2024
7.2/10
I stayed at the hotel and found it to be a mixed experience. The rooms were clean and comfortable, but being located in a basement with a sloped floor next to the garage was a bit strange. The service was excellent, especially with the quick assistance I received when I tripped in the room. The location was convenient near the Central Train and Metro stations, but the noise level at night was a downside. The dining options were satisfactory, and overall, the hotel provided good value for money.
Rooms
7.0
The rooms were clean and comfortable, but being in a basement with a sloped floor next to the garage was a bit strange.
Service
9.0
The service was excellent, especially with the prompt assistance I received when I tripped in the room.
Location
7.0
The location was convenient near the Central Train and Metro stations, but the noise level at night was noticeable.
Dining
6.0
The dining options were satisfactory and did the job.
Facilities
The hotel offered dry cleaning, housekeeping, valet parking, and tours/ticket assistance.
Mary
United States,
December
2023
8.8/10
My stay at the hotel was delightful. The rooms were spacious, clean, and had a good-sized modern bathroom, offering plenty of fresh air through a fine big window. However, they were a bit on the small side. The service was exceptional with a very pleasant and helpful staff willing to provide tips about nearby restaurants. The location was perfect, just a 10-minute walk from the Centraal Station and close to key attractions, making it very convenient to explore. The dining experience was superb with fresh and varied options, definitely above the Europe average. Overall, a great value for the price.
Rooms
8.0
The room was spacious, clean, and had a good-sized modern bathroom.
Service
9.0
The staff was friendly, accommodating, and always there to help.
Location
9.0
The hotel's location was superb, just a 10-minute walk from the Centraal Station and close to key attractions, making it very convenient.
Dining
9.0
The dining experience was outstanding with fresh and varied options, definitely above the Europe average.
Facilities
9.0
The hotel had excellent facilities, ensuring a comfortable and enjoyable stay.
Margaret
United States,
December
2023
8.4/10
My stay at the hotel was overall pleasant. The rooms were basic but spotlessly clean and cozy, offering a good size for a comfortable experience. The service was excellent, with pleasant and helpful staff, although an unexpected security deposit was not returned promptly. The location was convenient, near the city center and Dam Square, with comfortable rooms and facilities. The dining experience was excellent with fresh and plentiful options, while the facilities were well-appointed.
Rooms
8.0
The rooms were basic but spotlessly clean and cozy, with a good size.
Service
7.0
The service was excellent with pleasant and helpful staff, although an unexpected security deposit was not returned promptly.
Location
9.0
The hotel's location was convenient, near the city center and Dam Square, with comfortable rooms and facilities.
Dining
9.0
The dining experience was excellent with fresh and plentiful options.
Facilities
9.0
The facilities were well-appointed.
Jack
United Kingdom,
November
2023
7.8/10
The hotel is perfectly situated in a quiet center location, offering practical and simple rooms, friendly staff, and a nice breakfast. However, some rooms tend to overheat, requiring open windows for cooling, and there can be noise at bedtime.
Rooms
8.0
I found the rooms to be simple but extremely practical, and the hotel's central location was remarkably quiet. The friendly staff and delicious breakfast made my stay comfortable.
Service
7.0
The service was good with the lack of A/C being a small downside. The staff was friendly and accommodating, making me feel welcome throughout my stay.
Location
9.0
The hotel's location in the city center was fantastic yet peaceful, just a stone's throw away from Dam Square. Although slightly off the main street, the quietness at night was a definite plus.
Dining
7.0
The breakfast was basic but good, offering a decent variety of choices to start the day. The buffet-style dining experience was satisfactory, although I wished for a bit more diversity.
Facilities
8.0
The hotel had good facilities overall, though I didn't explore them extensively. The amenities seemed to cater well to guests' needs.
Mary
United Kingdom,
October
2023
8.0/10
The hotel offers a comfortable stay in a convenient location at the heart of Dam Square. The rooms were perfect for what we wanted, although there was some noise from upstairs. The bed was comfortable, and check-in was smooth. Breakfast was satisfactory, and the central location is a major plus.
Rooms
8.0
The rooms were good with everything you'd expect, although you can hear upstairs quite clearly. The bed was comfortable.
Service
9.0
The staff were extremely accommodating and polite, providing excellent service. They were professional and nice.
Location
9.0
The hotel is in a great location at the heart of Dam Square, making it very convenient for exploring. It's close to major attractions like the Royal Palace and Madame Tussaud.
Dining
7.0
The dining experience was okay, though there could be more variety of hot food. The staff was helpful and friendly, creating a relaxed atmosphere.
Facilities
7.0
The facilities were satisfactory, with amenities like dry cleaning, housekeeping, valet parking, and tour/ticket assistance available.
Mary
United Kingdom,
August
2023
7.6/10
The hotel's location was fabulous, right in the heart of the city on Dam Square, offering easy access to many attractions, but the rooms were rather strange with a sloped floor, limited storage, and dated decor. The service was top-notch, with quick assistance even for minor accidents, though the check-in process could be off-putting for some. The dining experience was average, and the facilities were decent overall.
Rooms
6.0
The rooms were spartan and dated, with a sloped floor and limited clothing storage.
Service
9.0
The staff were friendly, chatty, and quick to respond to any needs.
Location
9.0
The hotel's position on Dam Square was perfect, in the heart of the city with easy access to attractions.
Dining
7.0
The dining was nice enough but nothing exceptional for a 3-star hotel.
Facilities
7.0
The facilities were decent but nothing extraordinary.
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